Stack
GPT-4 · Zapier · Notion
Role
Solo — Product + Engineering
Timeline
3 months, internal
Status
Internal tool, adopted
The CS team at Applicaster spent hours every day doing the same thing — searching docs, copying templates, rebuilding context for every ticket. Three knowledge sources, no single entry point. The overhead was real.
I didn't wait for a spec. I mapped their workflows, identified the repeating patterns, and built a GenAI assistant that could pull the right answer from the right source. GPT-4 for reasoning, Zapier for orchestration, Notion as the knowledge layer.
Shipped it in weeks. The whole CS team adopted it on day one — not because anyone mandated it, but because it actually worked. Nobody asked twice.